One Shared Inbox for Your Entire WhatsApp Team.
Empower your support and sales team to reply to WhatsApp customers with zero latency — featuring automated broadcasts, contact tags, agent assignments, and Meta Cloud API integration built right in.
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Alex Rivera (+1 415 555 0192)
Assigned to: You (Admin)
Alex Rivera
alex.rivera@acmecorp.io
Why teams upgrade from WhatsApp Web to GEM
Stop juggling phone devices, losing lead context, and risking account bans. Upgrade to an official Meta WABA shared workspace.
| Capability / Feature | Standard WhatsApp Web | GEM WhatsApp Platform ✨ |
|---|---|---|
| Multi-Agent Concurrent Access | ✕ Limited to 4 linked web devices | Unlimited Team Agents with RBAC Roles |
| Conversation Assignment & Routing | ✕ No assignment, total team confusion | 1-Click Claim, Assign & Auto-Routing |
| Bulk Outbound Broadcasts | ✕ High risk of phone number ban | 100% Safe Meta Cloud API Broadcasts |
| Internal Team Notes & @Mentions | ✕ Not supported | Private Thread Notes & Agent Tagging |
| Automated Keyword & Away Bots | ✕ Basic phone status auto-reply | 24/7 Keyword Bots & Business Hours |
| Contact Segmentation & Tags | ✕ No contact tagging or filters | Custom Tags, Opt-in Status & Export |
| Analytics & Agent Response Time | ✕ Zero operational reporting | Real-time Workload & Response Metrics |
99.9%
Meta Cloud API Uptime
< 1 sec
Real-Time Webhook Processing
1-Click
Meta Embedded WABA Signup
100%
RBAC Multi-Tenant Security
Built specifically for high-performance WhatsApp operations.
Replace fragmented phone devices with a clean, centralized workspace engineered for support agents, sales reps, and admins.
Multi-Agent Shared Inbox
Route incoming conversations by status, assignee, or tag. Assign, claim, or transfer threads in real-time with internal notes.
Automated Broadcasts
Send bulk WhatsApp campaign messages to segmented contact lists with personalized variables and delivery tracking.
Smart Contact Segmentation
Organise leads and customers by intent, market, or lifecycle. Filter contact lists by opt-in status and custom tags.
1-Click Meta WABA Setup
Connect your official Meta WhatsApp Business Account seamlessly with Meta Embedded Signup in less than 2 minutes.
Enterprise Multi-Tenancy
Isolate customer data per workspace with strict role-based access control (OWNER, ADMIN, AGENT) and audit trails.
Real-Time Workload & Analytics
Track resolution rates, average response speed, team message volume, and workload distribution across all members.
See how GEM WhatsApp transforms your workflow.
Collaborative Shared Inbox
Never double-reply to a customer. Teammates can view active assignees, add private internal notes, and filter conversations by open, assigned, or unassigned status.
- Multi-agent conversation assignment
- Private internal team notes per thread
- Tag-based filter queues
"Can I update my order delivery address?"